Frequently Asked Questions
Your Doubts Are Valid — And We’re Here to Answer Them. We understand that when you’re reaching out to help or be helped, you have questions and you deserve clear, compassionate, and complete answers. This FAQ section is divided by topic to help you find what you need.
GENERAL QUESTIONS
Q1: What is TPF Aid?
TPF Aid is a project of True Path Foundation, a registered Indian non-profit organization committed to serving humanity. We provide verified aid for medical, educational, legal, and emergency needs without discrimination, inspired by the Islamic principle of “Service to Mankind”.
Q2: Is TPF Aid only for Muslims?
Absolutely not. We serve people of all religions, regions, and communities. Our values are Islamic, but our work is inclusive, secular, and humanitarian.
Q3: Is your founder anonymous? Why?
Yes, our founder has chosen to remain anonymous in the spirit of Islamic humility — “Let not your left hand know what your right hand gives.” The work matters, not the name behind it.
Q4: Where is TPF Aid based?
We are headquartered in New Delhi India and aim to expand into all 700+ districts through a decentralized model of service.
FOR DONORS
Q5: How do I know my donation is going to the right person?
Every fundraiser is verified through a strict document check, background screening, and real-time monitoring. We publish case updates and remain transparent about fund usage.
Q6: Can I choose whom to donate to?
Yes, you can browse live fundraisers on our site and choose a case that touches your heart.
Q7: Do you accept international donations?
No. TPF Aid does not hold FCRA registration, so we do not accept foreign donations of any kind, as per Indian law.
Q8: Will I get a receipt?
Yes. Every donor receives a digital payment receipt immediately upon successful donation.
Q9: Is my donation eligible for tax exemption under 80G?
Yes, True Path Foundation is registered under Section 80G of the Income Tax Act. You’ll get an 80G-compliant receipt upon request.
Q10: How secure is my payment?
We use secure, encrypted payment gateways like Razorpay and Instamojo. No card/banking data is stored on our servers.
FOR BENEFICIARIES / FUNDRAISER APPLICANTS
Q11: Who can apply for a fundraiser?
Anyone facing a genuine financial emergency who is not a taxpayer, is Zakat-eligible (in Zakat cases), and has valid documents can apply.
Q12: What documents are needed?
You’ll need:
- Aadhaar / Voter ID
- Proof of need (medical, educational, rent, etc.)
- Income proof (ration card/passbook)
- Bank account details
- Reference contacts
Q13: How long does it take for my fundraiser to be approved?
Usually within 72 working hours, after verification.
Q14: Can someone apply on my behalf?
Yes, if you’re physically or digitally unable to apply, a family member, social worker, or volunteer can help you apply — but all documents must be verified in your name.
Q15: What if someone lies or submits a fake fundraiser?
We have zero tolerance for fraud. Fake applicants will be:
- Blacklisted permanently
- Reported legally under BNS & IT Act
- Publicly delisted
- Zakat abusers may also face religious and social accountability
Q16: Can I apply again if I already received aid once?
Yes, but each new request must be a new, genuine crisis and will undergo fresh verification.
FOR VOLUNTEERS
Q17: How do I become a volunteer?
Apply online at our Volunteer Page. We’ll verify your intent, conduct a short interaction, and issue a Volunteer ID upon approval.
Q18: Do volunteers get paid?
No. Volunteering is completely selfless and unpaid, but rewarded spiritually and with official recognition.
Q19: What are the duties of a volunteer?
- Spreading awareness
- Distributing aid
- Collecting field reports
- Coordinating with beneficiaries
- Supporting during disasters or emergencies
Q20: Can volunteers speak to the media or use TPF Aid’s name for other purposes?
No. Volunteers must not represent the foundation in media or public without written permission. Misuse of the TPF Aid name or identity may result in expulsion and legal action.
Q21: Can a volunteer be removed?
Yes, for:
- Misconduct
- Disrespect
- Fraud or negligence
- Violation of terms, or
- Bringing disrepute to the NGO
FOR USERS FACING ISSUES
Q22: What should I do if I don’t receive a donation receipt?
Please visit our portal of help centre with your payment details.
Q23: Where do I report website errors or technical problems?
Please visit our portal of help centre with your payment details.
Q24: How do I report fraud or misuse of funds?
Immediately email: [email protected] with screenshots, links, or evidence.
Q25: What if I am not satisfied with a complaint response?
Follow our 3-tier Grievance Redressal process:
1. File complaint
2. Appeal Authority
3. Ombudsman-like authority
4. Final decision by Legal Wing
LEGAL / COMPLIANCE
Q26: Are you registered with the Indian government?
Yes, True Path Foundation is a Section 8 Company under the Ministry of Corporate Affairs and complies with all required laws, including 80G, NGO Darpan, and CSR eligibility (upon request).
Q27: Do you share my data with anyone?
No. Your data is confidential and protected. Refer to our Privacy Policy for full details.
Q28: Can I delete my data from your records?
Yes, you may email [email protected] to request deletion of your records.
Q29: Do you use cookies?
Yes, only for essential features. You can read our full Cookie Policy for transparency.
OTHER COMMON QUESTIONS
Q30: Can I visit your centre or meet the team?
Yes, you may visit during office hours. Use our Contact Us page to fix an appointment.
Q31: Do you support overseas humanitarian aid programmes in crises areas?
We raise awareness and offer non-political humanitarian assistance not monetary aid if it is supported by Indian Laws, Indian Government(s) and Indian regimes where possible, subject to Indian legal limitations.
Q32: Can I suggest someone for aid?
Yes. You may refer a person via our Start a Fundraiser section, but the beneficiary must provide all documentation directly.
Q33: Do you support religious conversions?
No. TPF Aid is a service-only platform. We do not support or promote any conversion activity. Our mission is to serve humanity — not divide it.
Final Words
If you still have a question that’s not listed here, we’re happy to help:
Write to us at: [email protected] 
Or message us via WhatsApp: +919411565185
Visit the Help Centre: www.truepathfoundation.org/help-centre